Improve Error Handling in Adyen for WooCommerce to Keep Customers on Checkout Page

We've encountered an issue with the Adyen for WooCommerce plugin when customers try to complete a purchase using a credit card. If there's an error during the payment process, the plugin redirects to the "order-pay" template instead of displaying the error on the checkout page, like the Braintree card payment plugin does. We understand this behavior might be suitable for sites requiring customer login accounts, but our site doesn't store customer information. We believe it's better to keep customers on the checkout page during the entire payment process. We request improved error handling in the Adyen for WooCommerce plugin, so it remains on the checkout page and clearly displays error messages. This change would enhance the user experience and make it more consistent with other payment gateways, particularly for websites that don't require customer accounts. We hope this feature request will receive enough votes for implementation and look forward to the plugin's continued improvement.
Upvoters
Status

Completed

Board

Payment plugins

Date

Almost 3 years ago

Author

Janez Kolar

Subscribe to post

Get notified by email when there are changes.